Frequently Asked Questions & Answers

Have a question? We have an answer!

UNLOCKING YOUR DEVICE

In order for your phone, USB Modem or Wi-Fi Hotspot to work with the USA SIM Card, your device must be unlocked. All iPads and Tablets are already unlocked.

To find out how to unlock your phone, click here

To find out how to unlock your USB Modem or Wi-Fi Hotspot click here

DEVICE COMPATIBILITY

All iPhones (including iPhone 6 Plus and iPhone 6) are fully compatible with the USA SIM Card for calls, SMS and 3G/4G data/mobile web. All iPads (including iPad Mini and iPad Air) are compatible.

Most other phones are also compatible, but please click here to find out more

Most tablets are compatible, but please click here to find out more

Many USB Modems and Wi-Fi Hotspots are also compatible.  Click here to find out more

FREQUENTLY ASKED QUESTIONS

Have a general question?

Answers to our most frequently asked questions
Common Questions & Answers

Have a question on pricing plans?
Pricing Plans Guide


Have a question on your device plan?

Phone plans

iPad & Tablet PLANS

USB Modems / Wi-Fi PLANS


Have a question while you are in the USA or back home?

I'm in the USA and have a question.
Find out your answer here

I'm back home.
Read about what you need to do

  • We use the AT&T mobile network, which offers the best coverage across the USA, including Hawaii and Alaska.
  • We use the AT&T mobile network. Just like any mobile network, there is never going to be 100% blanket mobile coverage across every square inch of the country, but the AT&T network is by far the best network for coverage outside of major city and metropolitan areas. You can check out the AT&T coverage maps and enter an address or location to check if there’s coverage where you’ll be going.
  • Yes – Hawaii and Alaska are part of the USA, so the USA SIM Card will work in Hawaii and Alaska.
  • Your USA SIM Card comes with a local USA mobile number. You’ll know the number when you receive the SIM Card. You can update your travel details with the number, give it to hotels and tour operators, family and friends etc.
  • If someone from back home needs to call or text you, they’ll be calling or text a USA number, so it will cost them whatever their phone plan charges to call or text a USA number. Alternatively, your family and friends can call and text using apps like Whatsapp, Viber, FaceTime etc.
  • Your USA SIM Card comes pre-activated and ready for immediate use from the date you specify in your order. No further activation steps are required once you land in the USA. The SIM Card will start working immediately upon landing in the USA.
  • Your USA SIM Card lasts for 30 days, starting on the date you specify in your order. If you’re staying longer than 30 days just recharge on our website and get another 30 days. All plans last 30 days and so it’s only possible to recharge for a full further 30 days – you can’t recharge just for a few extra days. You can change plans though if you want.
  • Yes we offer two plans that work in Canada and Mexico, as well as the USA. You can choose the MAX Plan or the EXTREME Plan. You’ll get data, as well as unlimited calling to USA, Canada and Mexico numbers and unlimited texting to USA, Canada and Mexico numbers. You also get unlimited calling to anyone else using our USA SIM Card and unlimited texting to anyone else using our USA SIM Card.
  • The most popular plan for a Smartphone is the USA Canada and Mexico Max Plan. You get data, calls and texts. If you run low on data you can add more. You can hotspot your phone. You can also use your phone in Canada and Mexico.
  • You can order your USA SIM Card as far in advance as you want, but we don’t send it until three weeks prior to your departure date, due to local telecommunication restrictions on how far in advance the SIM Card can be activated before first use.
  • We ship from our warehouse in the United Kingdom. If you're located in the UK, you can choose Regular Mail (2-4 business days via Royal Mail Signed For 1st Class) for £2 or you can choose Express Mail (1 business day via Royal Mail Special Delivery) for £7. If you're in the EU, you can choose Regular Mail (3-10 business days) for £8 or you can choose Express Courier (1-3 business days) for £17.50.
  • You can order your USA SIM Card as far in advance as you want, but we don’t send it until three weeks prior to your departure date, due to local telecommunication restrictions on how far in advance the SIM Card can be activated before first use.
  • There are no pick up options, we don't have a shop or office and you can't buy our SIM Cards in any store.
  • Your mobile phone must be network unlocked to use the USA SIM Card. Please contact your network provider to request that your phone be unlocked.
  • You’ll need to add the optional International Landline Calling Pack or extra top up credit. You can read more about them on the order page under the heading "Choose Your Optional Extras".
  • If you’re staying longer than 30 days just top up on our website and get another 30 days. All plans last 30 days and so it’s only possible to top up for a full further 30 days – you can’t top up just for a few extra days. You can change plans though if you want.
  • If you want to order two or more SIM Cards, just add one to your shopping cart, then continue shopping and add the second etc SIM Card to your cart. Then checkout. You’ll only be charged one shipping cost.