Frequently Asked Questions & Answers

Have a question? We have an answer!

UNLOCKING YOUR DEVICE

In order for your phone, USB Modem or Wi-Fi Hotspot to work with the USA SIM Card, your device must be unlocked. All iPads and Tablets are already unlocked.

Your phone or device must be network unlocked to use the USA SIM Card. If your phone or device is network locked, you’ll need to contact your carrier and request that it be unlocked. Remember, it’s solely your responsibility to ensure your phone or device is unlocked, otherwise the USA SIM Card won’t work, and you won’t be able to get a refund. We can’t unlock your phone or device.
Here’s some useful links for you:

If you want to check and test if your phone or device is already unlocked, just insert into it a SIM Card from a different network, and check if it connects to the different network. If it does connect, then your phone or device is unlocked. If it doesn’t connect, or your phone or device displays an error message, then your phone or device is locked and you’ll need to get it unlocked.

DEVICE COMPATIBILITY

Your phone, iPad, tablet, USB modem or mobile hotspot must be technically compatible to use the USA SIM Card. Every phone manufacturer designs their phones to work with a variety of network technologies. In some cases, your phone may not have all the hardware capabilities to get the full benefits of T-Mobile’s 4G network. Just because you've used your phone in another country doesn't mean it will work in the USA.


iPhone 6, iPhone 7, iPhone 8 and iPhone X are technically compatible with the USA SIM Card (as are any newer iPhones that get released after iPhone X). iPhone 5 is not compatible for data (you'll only be able to call and text). Most other recent model unlocked Smartphones are also technically compatible. All iPads are also technically compatible as are most other recent model tablets, USB modems and mobile hotspots.

If you're using our USA Phone SIM Card: For 4G LTE connection in the USA your phone must operate on Band 2(1900), Band 4(1700/2100) and Band 12(700). For 3G connection in the USA your phone must operate on Band 2(1900). Confirm your phone has 4G LTE Bands 2, 4, and 12 or check at Will My Phone Work, choose your brand, model, sub-model, and USA from the country list, then T-Mobile from the carriers list to check your phone’s compatibility. Every phone manufacturer designs their phones to work with a variety of network technologies. In some cases, your phone may not have all the hardware capabilities to get the full benefits of T-Mobile’s 4G network. Just because you've used your phone in another country doesn't mean it will work in the USA.

If you're using our USA Data SIM Card (for tablet, USB modem or mobile hotspot/MiFi): For 4G LTE connection in the USA your device must operate on Band 12/17(700). For 3G connection in the USA your device must operate on Band 5(850) or Band 2(1900). Confirm your device has 4G LTE Band 12/17 or check at Will My Phone Work, choose your brand, model, sub-model, and USA from the country list, then AT&T from the carriers list to check your device's compatibility. Every device manufacturer designs their devices to work with a variety of network technologies. In some cases, your device may not have all the hardware capabilities to get the full benefits of AT&T’s 4G network. Just because you've used your device in another country doesn't mean it will work in the USA.

CUSTOMER REVIEWS

Want to know what our customers say about our USA Pay As You Go SIM Card? Just click on the "Google My Business" logo below to be taken to our Google My Business page where you can read reviews left by our customers.

FREQUENTLY ASKED QUESTIONS

  • We use the T-Mobile mobile network for our USA Phone SIM Cards and we use the AT&T mobile network for our USA Data SIM Cards for iPad, Tablet and Mi-Fi.
  • Both networks offers the best coverage and 4G data speeds across the USA, including Hawaii and Alaska.
  • We use the T-Mobile mobile network for our USA Phone SIM Cards, which offers the best coverage and 4G data speeds across the USA, including Hawaii and Alaska. If you want to check coverage in a particular area, you can check out the T-Mobile Coverage Maps (which will show coverage for our USA Phone SIM Card) and you can check out the AT&T Coverage Maps (which will show coverage for our USA Data SIM Card for iPad, Tablet and Mobile Hotspot).
  • Yes – Hawaii and Alaska are part of the USA, so the USA SIM Card will work in Hawaii and Alaska.
  • Your USA SIM Card comes with a local USA mobile number. When you land in the USA and first turn on your phone, you’ll receive a text message with your USA mobile number. And you can also check the number in your phone’s settings.
  • Unfortunately it’s not possible to know what your USA mobile number will be until you arrive in the USA and first connect to the network.
  • When people back home call or text you, they’ll be calling or texting a USA number, so it will cost them whatever their phone company charges to call or text a USA number. It’s always free for you to receive calls and texts.
  • Do you need to keep receiving calls to your UK number? Just use our Follow-Me number service!
  • Here's how it works: we supply you with a local UK number such as a London 020 number (this is your "Follow-Me" number). You then forward your UK mobile phone and/or home phone to your Follow-Me number. Your Follow-Me number is then forwarded to your USA mobile number. So when someone rings your UK number it will get forwarded through to your USA mobile number.
  • Your Follow-Me number does not forward text messages (you can remove the USA PAYG SIM Card and insert your UK SIM Card to receive your text messages).
  • Here's what it costs: you can buy a block of 100 Follow-Me minutes for £3.50, 500 Follow-Me minutes for £7.50 or 1,000 Follow-Me minutes for £12.50. Follow-Me minutes last for 30 days and unused Follow-Me minutes are non-refundable. Your UK phone provider might also charge you to divert/forward to your Follow-Me number.
  • Here's how to get a Follow-Me number: just order your USA PAYG SIM Card on our website, wait until you receive it, then email us at info@usapayasyougosimcard.co.uk to buy your Follow-Me number.
  • Your USA Phone SIM Card comes pre-activated and ready for immediate use from the date you specify in your order. No further activation steps are required once you land in the USA. The SIM Card will start working immediately from the date you specify in your order.
  • Your USA Data SIM Card for iPad, Tablet and Mobile Hotspot requires activation, and we provide the activation steps to you.
  • Your selected plan only starts from the date you specify in your order. Don't worry, the time doesn't start from when you order your SIM Card!
  • We offer three plans, depending on how long you'll be away. Extreme 30 Days Plan lasts 30 days. Max 14 Days Plan lasts 14 days. Saver 7 Days Plan lasts 7 days.
  • If you're staying longer then you should buy a longer duration SIM Card, and if you're staying longer than 30 days then you can top-up on our website with £60 for another 30 days, or it's better value to just buy two SIM Cards and request a later activation date for the second SIM.
  • If you want to use your Phone SIM Card in Canada or Mexico, just choose the Canada and Mexico Add-On as part of your initial purchase. You won’t be able to add it later so make sure to select it with your initial purchase if you want it.
  • With this add-on you can use your plan’s inclusions (data, minutes and texts) in Canada and Mexico: you’ll have unlimited minutes and texts to USA Canada and Mexico landline and mobile numbers on any network and unlimited minutes and texts to other people using our SIM Card. It’s free for you to receive calls and texts from anywhere.
  • You can use up to 5GB of your data allowance at our fastest 4G speeds in Canada or Mexico and then speeds will be reduced to 3G or 2G for the remainder of your plan’s data allowance. When you return to the USA your data speeds will again be our fastest 4G speeds.
  • If you’re on the Extreme Plan it’s free to hotspot/tether in Canada or Mexico. Data speeds are limited to 3G when you hotspot/tether.
  • If you have the Calling and Texting Abroad Add-On then you can use it in Canada and Mexico so you can still make calls and send texts back home.
  • You can order as far in advance as you want. But don’t worry, your plan only starts from the date you specify in your order.
  • We ship from our warehouse in the United Kingdom. If you're located in the UK, you can choose Regular Mail (2-4 business days via Royal Mail Signed For 1st Class) for £2 or you can choose Express Mail (1 business day via Royal Mail Special Delivery) for £7. If you're in the EU, you can choose Regular Mail (3-10 business days) for £8 or you can choose Express Courier (1-3 business days) for £17.50.
  • You can order your USA SIM Card as far in advance as you want, but we don’t send it until three weeks prior to your departure date, due to local telecommunication restrictions on how far in advance the SIM Card can be activated before first use.
  • There are no pick up options, we don't have a shop or office and you can't buy our SIM Cards in any store.
  • Your phone or device must be network unlocked to use the USA SIM Card. If your phone or device is network locked, you’ll need to contact your carrier and request that it be unlocked. Remember, it’s solely your responsibility to ensure your phone or device is unlocked, otherwise the USA SIM Card won’t work, and you won’t be able to get a refund. We can’t unlock your phone or device.
  • Here’s some useful links for you:
  • How to unlock an EE phone;
  • How to unlock an O2 phone;
  • How to unlock a Vodafone phone;
  • How to unlock a Three phone.
  • You can also check out the official Apple iPhone Unlock Instructions.
  • If you want to check and test if your phone or device is already unlocked, just insert into it a SIM Card from a different network, and check if it connects to the different network. If it does connect, then your phone or device is unlocked. If it doesn’t connect, or your phone or device displays an error message, then your phone or device is locked and you’ll need to get it unlocked.
  • If you want to call or text UK numbers, Canada numbers, Mexico numbers, or numbers in other countries, you’ll need to choose the Calling and Texting Abroad Add-On. You won’t be able to add it later so make sure to select it with your initial purchase.
  • With this add-on you’ll get unlimited minutes and texts to mobiles and landlines in more than 30 countries including the United Kingdom, Canada, Mexico, France, Greece, Ireland and Norway. Here’s the full list of countries:
  • United Kingdom, Austria, Belgium, Bermuda, Canada, China, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Latvia, Lithuania, Malaysia, Martinique, Mexico, Netherlands, Norway, Poland, Portugal, Singapore, South Korea, Sweden, Thailand, U.S. Virgin Islands and Venezuela.
  • With this add-on you’ll also get unlimited minutes to landlines (not mobiles) and unlimited texts to mobiles in more than 40 countries including Australia, Croatia, Finland, Russia and Turkey. Here’s the full list of countries:
  • Andorra, Argentina, Australia, Bahrain, Bermuda, Brazil, Brunei, Bulgaria, Cambodia, Chile, Colombia, Costa Rica, Croatia, Cyprus, Dominican Republic, Estonia, Faeroe Islands, Finland, Iceland, Japan, Kuwait, Luxembourg, Macau, Malta, New Zealand, Panama, Peru, Romania, Russia, San Marino (Italy), Slovakia, Slovenia, South Africa, Spain, Switzerland, Taiwan, Turkey, Uruguay, Uzbekistan, Vietnam, Zambia.
  • No. We do not currently support eSIM. Our SIM Card is a physical SIM Card that we send to you and which you insert into your phone.
  • If you're staying longer than 30 days there's two options: (1) you can top-up £60 on our website with your UK SIM Card and buy another 30 days of the same plan, or (2) you can buy a second SIM Card and request the activation date to be the 30th day of your trip (ie when your first SIM Card expires). It's actually cheaper just to buy a second SIM Card. The only reason you'd top up with £60 rather than just buy a second SIM Card would be if you needed to have the same mobile number for the duration of your trip (each SIM Card comes with a different mobile number).
  • If you want to order two or more SIM Cards, just add one to your shopping cart, then continue shopping and add the second etc SIM Card to your cart. Then checkout. You’ll only be charged one shipping cost.
  • In addition to any rights you may have under UK consumer law, you can receive a refund of the purchase price of your SIM Card so long as you let us know no less than 48 hours prior to the activation date you requested for your SIM Card.
  • To request a refund please email us at info@usapayasyougosimcard.co.uk.